Cisco uccx cuic url downloader

Mar 20, 20 uccx architecture posted on march 20, 20 by peter march 20, 20 uccx is an application server in the ciscos unified communications suite that provides basic or advanced ivr, call queuing, automatic call distribution acd, agent management like reporting and recording both built in, and using the quality management and advanced quality. Does anyone know how to access the cuic admin pages for uccx. Apr 08, 2015 in this video, sunset learning instructor marty griffin demonstrates how to build and customize reports using cuic in cisco unified contact center express. In these scenarios, refer to the incontact wfo customer guide to cisco jtapibib integrations, the incontact wfo customer guide to cisco tapi. Hi folks, im looking for a guide to do custom reporting. In this video, sunset learning instructor marty griffin demonstrates how to build and customize reports using cuic in cisco unified contact center express. Make sure ccx database is online and verify cisco unified ccx database service is in service from servicability page of ccx. Customer guide to cisco uccx integrations 9 customer configuration overview the following table provides a highlevel overview of the customer configuration steps in cisco uccx integrations. Custom cisco unified contact center express uccx solutions.

Generate a cisco uccx report uplinx report tool youtube. Administration console user guide for cisco unified intelligence. To access the administration console, direct a browser to the url. Cisco unified contact center express directory traversal. Mostly its the historical reports section that we need to give users access too. This document describes the scenarios in which cisco unified intelligence center cuic webpages stop loading on internet explorer ie after. Import these report templates to unified ccx to run the reports.

Registered users can view up to 200 bugs per month without a service contract. How to download recording files from cisco uccx 10 experts. A quick and dirty introduction to the cisco uccx script editor installation hello world. Download the version of the sample gadget that matches the finesse version. This document describes the procedure to find,view and download logs from a unified contact center express uccx using the command line interfacecli.

Whether you are looking for a substitution to cisco agent desktop or a supplement or alternative to cisco finesse, you have come to the right place. The ccx notification service is used by finesse, uccx, and cuic in order to. Cisco voip, cisco callmanager cucm, cisco contact center express uccx, cisco unity connection ucxm, video conferencing, asterisk and pbx. Cisco unified ccx administration guide, release 10. The information in this document is based on uccx version 11. Customer configuration steps for cisco uccx integrations 1 complete all necessary physical and ip connections between the recording servers and the lan. Get handson cisco uccx training in planning, installation and more with sunset learnings deploying cisco unified contact center express uccxd course.

I would like to use the uccx api in the following scenario and was wondering if. Do to this kind of scripting you need to have a handle on string manipulation, xml, data type conversions and xpath. Configure the identity provider for cisco identity service to enable. Hello, ive seen guides that show you how to integrate cuic 11. Collect cisco unified contact center express logs using. Since there were no real time reporting templates available in cuic when i. Decouvrir cisco unified contact center express uccx. Opening this url in a browser works fine, the xml is displayed. The terms and conditions provided govern your use of that software. Invokes a search rest api request on a cisco socialminer server for all handled chat contacts.

Citrix netscaler load balancer configuration for cisco unified intelligence center cuic configure ca signed certificate via cli in cisco voice operating system vos. Installing a cisco unified contact center express uccx. Inova solutions, a cisco preferred solution partner, works closely with cisco to provide enhanced, cisco compatible realtime reporting solutions that deliver critical metrics to your team via customized views for wallboards, dashboards and mobile devices. Virtualization for cisco unified intelligence center. Im trying to get the reports to separate the date and time. Download the idp metadata file from the idp from the url. Uccx cuic url and allow users to view historical reports. Cisco unified contact center express reporting user guide. Processes the response from the server, and extracts chat transcript data. Notes on ucs tested reference configuration and specsbased support. Uccx training deploying cisco unified contact center express. This document describes the various datasources on the cisco unified intelligence center cuic administration page in the unified contact center express uccx solution, their functionality, configuration, and troubleshooting techniques. The phone system technologies supported by total tec solutions through its partnering with empirical data llc now includes but is not limited to.

This rest api provides the info, for this agent which are the valid values he can view data for in the ld gadget reports. Standard is available for embedded cuic in unified ccx. Feb 10, 2011 cisco uccx tools and resources resources tools answer file generator cisco unified communications compatibility tool cisco unified communications sizing tool can be used for uccx ace l. Cisco software is not sold, but is licensed to the registered end user. If i download and import the stock reports from cisco website, does this create stock report definitions under report definitions.

Cisco unified contact center express reporting user guide, release 12. Sample application to export chat transcripts from a socialminer server. Cisco unified intelligence center user guide, release 11. Get a smart account for your organization or initiate it for someone else. Bug information is viewable for customers and partners who have a service contract. Uccx cisco unified contact center express acronymfinder. Cisco unified contact center express report user guide 10. Find classroom certification training get selfstudy certification materials find elearning certification training take a practice certification exam download. Unified ccx users can access reports using cisco unified intelligence center and cisco. The problem is that cuic does not allow me to download the xml content to the finesse. As it does in the standalone cuic configure email server to send scheduled reports section of the cluster configuration drawer chapter of the administration console user guide for cuic. Cisco unified contact center express report user guide, release.

No stock reports on cuic web page after an upgrade from 10. Once logged in, navigate to the security section and add selected users to predefined groups in cuic. Using advanced data source integration and custom scripting capabilities, our team can transform your call center into a finely tuned, intelligent, automated, reliable and responsive contact center operation with clear visibility into ongoing operations and the current status. Dec 11, 20 we show you how to automatically generate comprehensive documentation and reports for cisco unified communications in no time. Cuic webpage does not load on ie 11 after the installation. Audio tools are an essential part of any uc engineers toolkit.

Here are the top 20 uccx features that are requested by our customers, packaged and priced for simple integration. Basically, what i want to do is use real time reporting capability of cuic to set up a wallboard for our call centar. Customer guide to cisco uccx integrations 5 cisco uccx can also be used in various combinations with cisco jtapibib, cisco tapibib, or passive voip recording. Cuic and uccx are both informix datasources and are editable. Cisco socialminer bulk chat transcript downloader github. Cisco has released software updates that address this vulnerability. Find answers to how to download recording files from cisco uccx 10 from the expert community at experts exchange. The video walks throughout the details of this script and provides, we hope, some useful instruction. For this reason the holidaycheck script is a great learning tool.

Nov 18, 2016 bug information is viewable for customers and partners who have a service contract. Cisco team wallboards and dashboards inova solutions. Cisco unified intelligence suite archiver user and schema guide. In this video, sunset learning instructor marty griffin demonstrates how to create, use, manage, and customize dashboards using cuic in a uccx environment. Sep 11, 20 just found a few good videos explaining how to setup and use cisco unified information centre cuic on uccx v9. After you perform the initial download of the realtime reporting. Coupled with our deployment bundles these twenty features will cover the advanced features a strategic manager needs to create a highly optimized contact center and improve the customer journey. You are now ready to add the next step to the getquoteclient.

Atlantic digital can customize cisco uccx to meet your unique business and operational requirements. Ibm informixsql syntax error, basic query from microsoft. Url for the uccx cuic web consoler is when initially logging in, use the uccx administrator credentials. In cisco unified intelligence center, dashboard is an interface that allows you to add reports, web pages urls. Uccx stands for cisco unified contact center express. Log in to the ssh command line cli of cuic, ld and ids. Mar 16, 20 cisco unified contact center express uccx initial setup posted on march 16, 20 by peter december 12, 2015 unified contact center express uccx is the solution for small to medium up to 400 agents call centers in ciscos unified communications suite. Chapter 25 cisco ucce 11 5 configuration of cisco cuic. Cisco unified contact center express uccx initial setup. Uccx is defined as cisco unified contact center express frequently. Hi, i dont want to integrate it wiith cce, but it is the only thing that i found in cuic documentation related to my problem.

Weve put together a collection of 101 free video training for cisco unified communications manager cucm that you can watch and learn. Cuic administration page oamp does anyone know how to access the cuic admin pages for uccx. To download documentation, submit a service request, and find additional information, see whats new in. Chapter 25 cisco ucce 11 5 configuration of cisco cuic reporting 11 5 voicebootcamp inc. Farlon ucc desktop will help you harness the skills already in your call center and help you deliver great customer service.

The eos notice for the cisco business edition 7000m server does not apply to the c220m3sff trc sku. When i add my ccx database to my standalone cuic, i get an incorrect password or user. When initially logging in, use the uccx administrator credentials. The sso functionality is available in uccxuccepcce 11. If i understood correctly, this is possible plase correct me if im wrong. Ibm informixsql syntax error, basic query from microsoft bids to cisco uccx database. Cisco unified contact center express uccx or unified ccx and cisco unified ip interactive voice response unified ipivr contain a directory traversal vulnerability that may allow a remote, unauthenticated attacker to retrieve arbitrary files from the filesystem. So enough background and onto the process which is pretty straightforward considering its voice stuffs. There are several use cases i wanted to highlight where these audio tools come in handy. How to collect logs for cuic, live data and ids cisco. Aug 15, 2015 url for the uccx cuic web consoler is when initially logging in, use the uccx administrator credentials. The following walk through provides stepbystep procedures for using audacity to create and edit prompts for use on cisco unified contact center express.